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Candy Telecom Fair Usage Policy

 

We want everyone to be able to use our service without network problems or issues, excessive usage from a small number of users negatively impacts the delivery of our services, so a Fair Usage Policy is in place to help avoid this.

This Fair Usage Policy (“FUP”) is designed to prevent fraud and abuse of our services by a small number of users.

Unlimited calls:

Use of the Phone Service in excess of 10,000 minutes per month is excessive use and is a violation of Candy Telecom’s FUP. You will be charged our standard rate for all calls over this amount and your service maybe suspended without notice.

Unlimited texts:

Use of the Phone Service in excess of 10,000 text message per month is excessive use and is a violation of Candy Telecom’s FUP. You will be charged our standard rate for all messages over this amount and your service maybe suspended without notice.

Gateways/Artifically Inflated Traffic (AIT)

Candy Telecom does not allow SIMs to be used in any equipment which enables the routing of calls or data (including without limitation, text or picture messages) from fixed apparatus or standard devices to mobile equipment, by establishing a mobile to mobile call or transmission. Nor does it allow the use of any equipment which enables the sending of bulk SMS, voice or data services.

Candy Telecom reserves the right to suspend without notice should we believe that such equipment is being used. During suspension the liability for any access charges or calls will rest with the customer.

Customers will be charged at the standard message rate for any text or calls send/made by automated devices or software, this charge will be due within 7 days of use.